Refund Policy

Overview

At ColdHeath, we want you to be completely satisfied with our AI agents and services. We stand behind our product with a straightforward refund policy.

30-Day Money-Back Guarantee

All new subscriptions come with a 30-day money-back guarantee. If you're not satisfied within the first 30 days, you can request a full refund.

To request a refund: Contact us at support@coldheath.com within 30 days of your initial purchase. Include your account email and we'll process your refund within 5-10 business days.

Monthly Subscriptions

• • Cancellation: Cancel anytime. Access continues until end of billing period.
• • No Partial Refunds: After the 30-day period, no partial refunds for unused time.
• • Downgrades: Changes take effect at next billing cycle.

Annual Subscriptions

• • 30-Day Guarantee: Applies to annual subscriptions.
• • After 30 Days: Not eligible for refunds, but retain access for the full term.
• • Prorated Refunds: May be offered in exceptional circumstances.

How to Request a Refund

Email support@coldheath.com with:

• • Your account email address
• • Date of purchase
• • Reason for refund (optional)

Processing Time

Refunds are processed within 5-10 business days. Depending on your bank, it may take an additional 5-10 days to appear in your account.

Contact Us

Questions? Email us at support@coldheath.com or visit our Contact page.